We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act).
The type of information we collect
The type of personal information we collect from you depends on your dealings with us. Where possible, we collect personal information directly from you. The personal information we collect from you may include, but is not limited to:
1.1. information about your identity, including your name and contact details (such as your address, email address, telephone number);
1.2. your age, gender, sexuality and date of birth;
1.3. your company name (if applicable);
1.4. your credit card or other financial details;
1.5. health information (such as mental health information, disability information and domestic violence information);
1.6. education information;
1.7. information about your device, your location, websites visited and your IP address;
1.8. information about the products you view on our website for re-marketing purposes;
1.9. information about your shopping preferences or purchase history;
1.10. details of the products and services you have enquired about or ordered through us;
1.11. information you provide to us directly through our website or indirectly through your use of our website;
1.12. information you provide to us through competitions, surveys or other promotional activities;
1.13. information you provide to third parties who have engaged us to provide services on their behalf (for example evaluation or reporting services); and/or
1.14. other personal or sensitive information that you may provide to us from time to time or that we may collect during the course of providing our services to you.
How we collect information
We may collect personal information about you in a number of ways. Primarily, we will collect information from you when you use our website, join one of our mailing lists, participate in our surveys, focus groups, observation programs or sensor/wearable information programs, enrol in a course with us, communicate with us or any other time you provide personal information to us. We may also collect personal information about you from third parties who engage us to provide services to them or on their behalf.
Sometimes we may collect personal information about you from third parties who provide services to us or on our behalf.
We may also collect personal information from you through cookies used on our website (discussed further below).
Some information may be automatically collected through our use of ‘cookies’ on the website. Cookies are small files installed in your website browser or on your device used to recognise customers that revisit our website and to help us enhance and customise your experience. Cookies provide us with information about customer behaviour such as pages viewed, products purchased and the customer journey around our website. Information collected from cookies may include personal information.
The default setting of most internet browsers enables the acceptance of cookies. Through your internet browser you can disable cookies, delete cookies installed in the past, prevent the placement of certain cookies or ask to be notified every time a request is made to place a cookie. Please note however that our website may not work as intended if you disable or prevent the placement of certain cookies.
The reasons we collect, use and disclose personal information
We generally use and disclose your personal information for the purpose for which it is collected, including:
4.1. to provide you with products and services and to allow you to access and use our website;
4.2. to perform services on behalf of third parties with whom we have a contractual relationship;
4.3. for marketing and promotional purposes, including to send you information about our products and services, competitions, surveys or other promotions and value-add services that we think may be on interest to you;
4.4. to send you communications, respond to your enquiries or to provide information requested by you; and
4.5. to comply with our legal obligations, handle any disputes, queries or complaints, investigate or detect crime, fraud or anti-social behaviour and enforce our agreements with third parties.
Sharing your personal information
Your personal information may be disclosed to our employees, officers, directors or related bodies corporate.
We may also disclose your information to third party clients, service providers and contractors with whom we work. This may include our website host providers, payment operators, promotional partners or other third parties who provide services to us or on our behalf or to whom we provide services. Where you have expressly authorised a third party to receive certain information held by us, we will disclose such information to that authorised third party.
If our business or assets are sold or transferred, we may disclose your personal information to the purchaser, potential purchaser (including their advisors) or any successor in title of our business and/or assets.
Your personal information may also be disclosed to regulatory or investigative bodies, government or law enforcement agencies or as otherwise required or permitted by law. In such circumstances we are not under an obligation to try and restrict disclosure of your personal information.
From time to time, we may send you promotional communications and information about our products and services or the services of our trusted third party partners.
If you prefer to not receive promotional communications from us, you may opt-out or withdraw your consent at any time by contacting us or by using the unsubscribe facility we offer in our electronic messages.
International data hosting and transfers
Some of our trusted third party suppliers and contractors are located outside of Australia in the United States of America and Ireland.
You consent to the disclosure of your information to our third party suppliers and contractors including those located in Australia and overseas.
We will take reasonable steps to ensure that any overseas third party suppliers or contractors deal with personal information in a way that is consistent with the Privacy Act however you acknowledge that we cannot prevent the use (or misuse) of personal information by others.
Security of your personal information
Security of your personal information is important to us and we take reasonable steps to protect the personal information we hold from misuse, interference and loss, as well as unauthorised access, modification or disclosure, as required by the Privacy Act. For example, data is protected through usernames and passwords and the software programs we use encrypt information as it is transmitted over the internet through Secure Sockets Layer Certificates.
While we endeavour to ensure your personal information is protected, we cannot guarantee the security of personal information you disclose to us.
Third party websites
We may display content or links to websites operated by third parties on our website. Such content or links are not operated by us and are provided for your convenience only.
If you click on any content or links of a third party you may leave the Clear Horizon website, in which case the collection, use, storage and disclosure of your personal information will be governed by the privacy policies and practices of the relevant third party. We are not responsible for the privacy or security practices of third party websites.
You may deal with us using a pseudonym or without providing us with any personal information. Please note however that if you provide a pseudonym or choose to remain anonymous, we may not be able to provide you with certain services which require us to know your correct identity.
Access and correction
You have certain rights to access personal information we hold about you. To request access to personal information we hold about you, please contact our Privacy Officer. We will generally provide you with access to your personal information subject to some exceptions under the Privacy Act.
We try to ensure that all information we hold about you is accurate and up to date. You can keep your information up to date by letting us know of any changes to your personal information. If you would like to request that we correct or update any personal information we hold about you, you may do so by contacting our Privacy Officer.
We may take reasonable steps to verify your identity before granting access to or correcting your personal information.
Where we no longer require your personal information, we will take reasonable steps to destroy the information or ensure that it is de-identified unless we are required by law to retain the information.
Privacy enquiries or concerns
If you have an enquiry or concern about our privacy practices, you can contact us on the details below. You should include enough information to allow us to identify you and understand your enquiry or concern. All privacy enquiries and concerns will be reviewed, investigated (if required) and responded to within a reasonable timeframe.
If you are not satisfied with our response, you can contact us directly to discuss your concerns or lodge a complaint with the Office of the Australian Information Commissioner by visiting www.oaic.gov.au or calling 1300 363 992.
If you would like further information about our privacy practices, would like to lodge a request to access or correct your personal information, or would like to contact us regarding any privacy enquiries or concerns, please contact our Privacy Officer at:
Post: 129 Chestnut Street, Cremorne, Victoria 3121
Phone: +61 3 9425 7777